Shipping Information
We will endeavour to have your orders shipped within 48 hours of submission. However, as this may not always be possible, we request that you please allow up to 5 business days for any orders to be shipped.
Australian postage options
- Domestic letter with tracking (up to 20 cards) — $6.50
- Medium domestic letter with tracking (up to 100 cards) — $7.50
- Express post with tracking — $10.00
- Padded parcel post with tracking — $15.00
- Padded express post parcel — $20.00
International postage
- Standard shipping (padded parcel) — $16.00
- Standard shipping to United States — $20.00
Packaging
Singles are shipped sleeved in top loaders with team bags. Sealed items are shipped padded via parcel post for protection.
Tracking
All items are shipped via Australia Post with tracking. Tracking details are sent to you upon shipment.
Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Orders are dispatched within 1–2 business days. Most orders arrive within 2–8 business days after dispatch.
Do you ship Australia-wide?
Yes — we ship to all metro and regional areas across Australia.
Do you offer tracking?
Yes, all eligible orders include tracking.
When will my order be dispatched?
In-stock orders are dispatched within 1–2 business days. Pre-orders ship once stock arrives.
What courier services do you use?
We ship exclusively with Australia Post.
Can I combine orders?
Yes — contact us immediately after ordering and we'll do our best to combine them.
My package is delayed. What do I do?
If your parcel is significantly delayed, contact us and we'll assist with tracing it.
Product Authenticity
Are your products genuine?
All products sold by Tactical TCG are 100% genuine and sourced from trusted suppliers.
Are sealed products untampered?
Yes — all sealed product is factory sealed unless stated otherwise.
How are singles graded?
Every single is carefully inspected and listed against our condition standards.
Are your products officially licensed?
Yes, all products are officially licensed.
Are pre-order allocations guaranteed?
Allocations are secured with our distributors but remain subject to distributor supply.
Pre-Orders
When do pre-orders ship?
Upon stock arrival — typically on or shortly after the release date.
Can release dates change?
Yes. Publishers and distributors may adjust release dates without notice.
Can I cancel a pre-order?
This depends on timing and our pre-order policy. See our Pre-Order Policy for full details.
Is payment required upfront?
Yes, full payment is required at checkout for pre-orders.
Payments
What payment methods do you accept?
Visa, Mastercard, American Express, PayPal, Afterpay and other supported checkout options.
Do you offer Afterpay or Zip?
Available options are shown at checkout.
Is checkout secure?
Yes — encrypted, secure systems protect your information.
Returns & Refunds
What is your refund policy?
Refunds are handled in line with Australian Consumer Law and our store policies. See our Refund Policy.
Can I return sealed products?
Eligible items in original condition may be accepted. Change-of-mind returns are not offered on sealed product or singles.
My item arrived damaged.
Contact us immediately with photos and we'll sort it out.
I received the wrong item.
Contact us and we'll correct it as quickly as possible.
Trust & Security
Are you an Australian business?
Yes — proudly Australian, serving Australian collectors and duelists.
How do I contact support?
Via our contact form, by email at Brody@tacticaltcg.com.au, or through our social media.
Is my collection safe in transit?
Yes — everything is packed to protect your cards during shipping.
Do you offer discounts or rewards?
Promotions run regularly via our social media and partnered streamers.